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Human Rights

Our Vision 2030: 

Using our buying power to respect human rights.

Our Approach

We are committed to respecting human rights and improving living and working conditions throughout our supply chains. Our commitment encompasses any adverse impact on human rights that we might cause, contribute to or are directly linked to.

In order to make a real difference, we have established a wide range of partnerships with organisations including suppliers, manufacturers, retailers, governments, and NGOs. Together we can improve the lives of workers and their families in many different ways; these include promoting better working and living conditions for workers and their families, paying fair wages, empowering women, clamping down on child labour and increasing the transparency in our supply chains.

Our Commitment

We are convinced that long-term success is only possible if human rights are acknowledged and respected. These rights should never be negotiable and apply equally to each one of us. Our commitment to respect all human rights encompasses any adverse impact on human rights that we might cause, contribute to or are directly linked to.

We expect our employees, our management and our business partners and other suppliers to respect human rights and to ensure that business activities comply with our human rights and environmental standards and policies.

We are aware that human rights violations are a global problem affecting every economy, industry and sector. Our approach is based upon understanding these complexities. We constantly assess our actual and potential impacts on human rights in order to prevent or mitigate the adverse impacts of our business or remediate where necessary. Based on our assessments we develop strategies and continually improve our processes and practices. We regularly review the alignment with the UNGPs and the effectiveness of our human rights approach.

In order to make a real difference, we have established a wide range of partnerships with organisations including suppliers, manufacturers, retailers, governments, and NGOs to increase our leverage and align our approaches on human rights due diligence. In addition to our partnerships, we acknowledge the important role of trade unions in protecting workers’ rights. We understand the potential negative impact if trade union activity is restricted or absent.

Our Frameworks

Our Support for International Standards & Legislation

We want to go one step further to successfully address systemic challenges throughout complex supply chains. Our longstanding commitment and cooperation with various interest groups have shown that the best way to improve working conditions within supply chains is through joint initiatives and partnerships. We support sustainable solutions that require all relevant political, economic, and social stakeholders to work together.

Our Actions

We have developed our due diligence processes in alignment with the UNGPs and the OECD Guidelines for Multinational Enterprises. We understand our due diligence process is a process of continuous improvement.

Human Rights Due Diligence Process

Identification and prioritisation

Integration and Action

In the future, we intend to increase our focus on preventing, mitigating and remedying negative impacts on human rights for those raw materials and products, which we classified as high-priority.

Monitor and communication

We are committed to communicating and reporting transparently on our progress on addressing adverse human rights risks and impacts. We regularly monitor our due diligence process as well as the performance of our business partners in order to ensure alignment with the UNGPs.

Stakeholder Engagement

Our Objectives & Performance

Focus area: Human Rights

By measuring our Corporate Responsibility objectives and performance on a regular basis, we are continuously validating the effectiveness of our actions, highlighting the areas where we are already making progress and identifying areas where further action is still required. As a global retailer, we want to use our global buying power and market influence to create lasting change for a better future. We focus our activities on high-priority raw materials and commodity groups.

Sustainable Development Goals

1 No poverty 2 Zero hunger 3 Good health and well-being 4 Quality education 5 Gender equality 8 Decent work and economic growth 10 Reduced inequalities 12 Responsible consumption and production 16 Peace, justice and strong institutions 17 Partnerships for the goals


Human Rights

Principle 1

Support and respect the protection of human rights

Principle 2

Not complicit in human rights abuses


Principle 3

Uphold freedom of association and recognition of right to collective bargaining

Principle 4

Elimination of forced and compulsory labour

Principle 5

Abolition of child labour

Principle 6

Elimination of discrimination in respect of employment and occupation


Principle 10

Work against corruption in all its forms

GRI references

GRI 102: General disclosures 2016

Global Reporting Initiative 102-12 Global Reporting Initiative 102-13 Global Reporting Initiative 102-47

GRI 103: Management approach 2016

Global Reporting Initiative 103-1 Global Reporting Initiative 103-2 Global Reporting Initiative 103-3

GRI 408: Child labour 2016

Global Reporting Initiative 408-1

GRI 409: Forced or compulsory labour 2016

Global Reporting Initiative 409-1

GRI 412: Human rights assessment 2016

Global Reporting Initiative 412-1

GRI 414: Supplier social assessment

Global Reporting Initiative 414-1 Global Reporting Initiative 414-2